I received some top-notch customer service this weekend and I feel compelled to tell you about it.  Here's what happened: I'm borrowing a friend's bike for a 100k ride I'm doing with my family next weekend.  It's a very nice bike but the pedals are out of my league in the sense that they require me to have special shoes.  Instead of getting the shoes I decided that I would swap out the pedals from my mountain bike (now 15 years old.)  

30 minutes and one bent wrench later, I realized that I needed help with the pedal swap.  I threw both bikes in the minivan and drove to Sharp Bicycles.  I left 15 minutes later with the pedals switched and a smile on my face.  Here are a few of the customer service principles that made the expereince wonderful:

1. Don't hesitate to help. I walked in the door and I explained that I needed some pedals switched out.  Before I could even finish, both of the service workers were asking me to bring the bikes inside and they'd gladly take a look.  In fact, one guy came with me out to the van to grab a bike.
2. Don't laugh.  I guess I wouldn't expect literal laughing but lots of us have had the expereince at the mecanics or the electronics store when you can just tell that they think you're an idiot for having the questions you have or not having the rights tools or vocabulary.  There was none of that here (even through I was taking pedals from a bike that cost $200 15 years ago and putting them on a brand new $2000 bike.)  
3. Go above and beyond.  While the borrowed bike was on the stand, Jon (the guy who was helping me) noticed that seat was in a position that would make my 100k ride less than comfortable.  He got the bike off the stand and had me sit on it so that he could make the needed adjustments.  He then oiled the chains without even thinking twice.
4. Don't charge anything.  I got out my wallet and asked what I owed them.  Nothing.  They insisted.

I don't buy bikes or bike related things very often, but the next time I do, I'm going to see Jon at Sharp Bycycles.  

Have you had an similar expereince?  Where?  

Want to know why others are using SnapShot Web to manage their Church Websites?  Here's what a pastor from Hedgesville has to say about using SnapShot Web for the church website at Hedgesville Church:

Our church is located in Hedgesville, WV (Eastern Panhandle) and has been in this location now for about 34 years.  We are a very young church at heart with contemporary worship and very strong children, youth and young adult ministries. Our first goal is to serve our community and let them see the love of Christ in what we do not only what we say.  We love technology!  We try to squeeze every drop out of everything we have and Snapshot helps us do just that.

I am the Associate pastor and have been on staff going on ten years.  I lead our young adult ministry (HC Live) and handle all the technical stuff. (sound, lights, video, graphic design,computers, etc)

We use our church website as the front door of our church.  Visitors can get a feel of what our church is like while finding out info and schedules for all out ministries.  We also embed sermon archives and a live stream for our Sunday morning service.  This gives people a chance to experience a service before they get here.

We routinely update the schedules and announcements and sermon archives and we have totally changed the look of our site once since we have been with SnapShot Web.

We have had visitors attend out church expressly because they visited the website.  It's the first thing people looking for a church do when they come into a new community.  We have to do our best and SnapShot has made that easier for us to do in house instead of a big web design bill.

The first tip I can think of is to look around.  There are a ton of incredible looking church websites out there and you can get a feel for what is good and what's not.  I have found that it is pretty easy to customize snapshot to fit just about anything you want.  Don't try to come up with everything on your own.  If I like the way a website looks as soon as I see it then I try to look at WHY I like it and incorporate those principles into ours.  Chances are the really good websites at the really big churches cost a lot of money and I can get that look for a lot less as SnapShot Web is quite affordable.

Our team of people who head up our small groups usually change the info about their group activities themselves.  It is extremely easy to show people how to make basic changes to their pages.

One other thing!  I have been a customer of SnapShot Web for more than a couple of years now and the one thing that stands out is their customer support.  They get back with you quickly!  They have answered all my technical questions and have equipped me to make changes to our site for a very custom look.  The customer support is first class.

Chris Jones
Associate Pastor
Hedgesville Church