Written by: 3/28/2011 9:48 AM
I received some top-notch customer service this weekend and I feel compelled to tell you about it. Here's what happened: I'm borrowing a friend's bike for a 100k ride I'm doing with my family next weekend. It's a very nice bike but the pedals are out of my league in the sense that they require me to have special shoes. Instead of getting the shoes I decided that I would swap out the pedals from my mountain bike (now 15 years old.)
30 minutes and one bent wrench later, I realized that I needed help with the pedal swap. I threw both bikes in the minivan and drove to Sharp Bicycles. I left 15 minutes later with the pedals switched and a smile on my face. Here are a few of the customer service principles that made the expereince wonderful:
I don't buy bikes or bike related things very often, but the next time I do, I'm going to see Jon at Sharp Bycycles.
Have you had an similar expereince? Where?
5 comment(s) so far...
Re: Amazing Customer Service - even for a non-customer What a great story. I'll bet that they felt as good about it as you did!
Re: Amazing Customer Service - even for a non-customer
What a great story. I'll bet that they felt as good about it as you did!
Re: Amazing Customer Service - even for a non-customer I love it when people go above and beyond. I checked out the website of the bike shop and it looks like they could use a little help from SnapShot Web. Any chance you will do their site? Do you guys do business sites?
I love it when people go above and beyond. I checked out the website of the bike shop and it looks like they could use a little help from SnapShot Web. Any chance you will do their site? Do you guys do business sites?
Re: Amazing Customer Service - even for a non-customer There's an idea Simon. I like it. We could trade a website for a bike. We do lots of business sites in addition to our ministry sites. No bike shops just yet but check back soon and we'll see.
There's an idea Simon. I like it. We could trade a website for a bike. We do lots of business sites in addition to our ministry sites. No bike shops just yet but check back soon and we'll see.
Re: Amazing Customer Service - even for a non-customer Thank you for posting this on your Blog. I have been a customer and Sharp Bicycles Advocate, Community Relations and Volunteer Road Bike trainer for the shop. They are truly a great shop and have one goal in mind and that is that you have the best experience!Jacquie
Thank you for posting this on your Blog. I have been a customer and Sharp Bicycles Advocate, Community Relations and Volunteer Road Bike trainer for the shop. They are truly a great shop and have one goal in mind and that is that you have the best experience!Jacquie
Re: Amazing Customer Service - even for a non-customer hello i'm just writing to say i agree that there is a great need for customer service to be drastically upgraded in this country and customers speaking out about what we want in these types of forums is a great way to get the word out. Companies need to know that we as customers will no longer just sit back and take it anymore!! We want value and to be treated with dignity and respect not just when we're spending money but also when we have an issue as well. I just want companies to stand behind their products like they used to!! Anyone agree?!
hello i'm just writing to say i agree that there is a great need for customer service to be drastically upgraded in this country and customers speaking out about what we want in these types of forums is a great way to get the word out. Companies need to know that we as customers will no longer just sit back and take it anymore!! We want value and to be treated with dignity and respect not just when we're spending money but also when we have an issue as well. I just want companies to stand behind their products like they used to!! Anyone agree?!